Terms and Conditions
and everything that is usually a fine print!

 Terms and Conditions

The conditions mentioned below are applicable for all deliveries from Lykke & Co. A/S including the games Operation Desert Survivors, Global Goals Challenge, The Game Show, DILEMMA, Flight #CB702, The Vault and Shadow Hotel, unless agreed otherwise. 


When we have received your order, we will send you an order confirmation to the provided email. When you have received the order confirmation, the deal is considered final.


Unless agreed otherwise, we will contact you a couple of days before the event and discuss further about the division of teams, starting time, the participant’s knowledge of ZOOM, etc. If you have any questions that you would like answered earlier than a couple of days before, or do you want to discuss these things earlier, then you are very welcome to contact us.

Coordination is usually done over the phone or by email. If you have meetings about the event, then we are more than happy to be put on speaker or participate in a video call. 

Prices and payment

If your company is located outside EU prices are calculated as VAT-free.

If you company is located inside EU prices are calculated as Reverse charge. 

All prices are based on prepayment before the event.

Most customers prefer to pay by credit card when ordering.
If you prefer to pay by invoice it will be sent by email and should be paid 7 days before the event. Please note we add a 50 EUR handling fee on invoices.

If you would like to obtain credit, then credit approved customers can pay at a later date with the following administration fees: 

Event date +30 days +70 eur excl. VAT
Event date +60 days +130 eur excl. VAT

Cancellation/change of date by customer

The conclusion of the agreement is binding in its entirety. Change of date or cancellation follows these rules:

Time Change of date Cancellation
+90 days before event date Yes* 25% of the contract amount is paid
61-90 days before event date Yes* 50% of the contract amount is paid
30-60 days before event date Yes* 75% of the contract amount is paid
Less than 30 days before event date Not possible 100% of the contract amount is paid

*When changing the date we make the reservation that we can deliver on the desired date. We might already be booked that day. When changing the date of the event, the original date of payment is still in force.

Any changes made to what was agreed in the order confirmation is considered as a cancellation or a potential re-order. Lectures or other extra options cannot be moved or cancelled.

Cancellation by Lykke & Co. A/S

Lykke & Co. A/S are in the examples below justified and eligible to cancel the deal as a whole or partly:

  • In a coincidence in which Lykke & Co. A/S deems the event indefensible to conduct eg. drunk participants.
  • If the customer decides to change the starting time on the day of the event, no matter the reason, thus making it impossible for Lykke & Co. A/S to conduct an event scheduled later with another customer. 

Lykke & Co. A/S renounce from all responsibility regarding conditions that occur and are out of our hands including force majeure, fire, break-ins, torrential rain, snowstorm or any not only unusual but also unexpected weather conditions, shutdown of bridges, traffic accidents or other traffic issues, natural disasters, terror, unexpected price increases, and any condition that is force majeure like. This also includes disease or death of one of the instructors or within their close family.


The participants are liable for anything they may break during the game. In other words, it is the customer’s own insurance that covers any damages.


Any dispute is settled by Danish law in Odense court, Denmark.

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